How do I schedule an appointment?
For the quickest response, please use the contact form to email me and I will reply to you within 24 to 48 hours to schedule an appointment. I offer daytime and evening appointments, Monday through Friday.
Do you accept insurance?
I currently accept the following insurance:
- Aetna (regular)
- Anthem Blue Cross Blue Shield
- Blue Cross Blue Shield of Texas, PPO
- Blue Cross Blue Shield of Texas, HMO
- Oscar Health
- United Behavioral Health
I do not bill Out-Of-Network insurance plans and you would need to pay the private pay fee ($130). In that case, I will provide you a detailed receipt so you may then file the session with your insurance provider for possible reimbursement.
How do I confirm my insurance benefits before the first session?
I utilize a billing company called Headway and I will send you an email invitation to set up your account via Headway’s platform. Headway will then verify your benefits and estimate what you will owe for each of your sessions. You will need to leave a card on file with Headway so that we can bill for any copays, deductibles, etc. You will also receive session reminders from Headway as well as be able to cancel and reschedule appointments on their site.
What do I need for the first session?
Prior to our first session, I will send you HIPPA-compliant intake forms for you to complete online. These will come to you via my hushmail account (NormaCrusonLPC@kellerchildthearpist.com) and you will need to have them completed at least two days prior to your initial session.
Is counseling confidential?
When is counseling completed?
We will work together to determine your therapeutic needs and goals. As you find yourself meeting your goals and feeling more secure, we can then assess how often you might want to meet. I find that some adults need only 3-5 sessions, yet most seem to feel their goals are best met by 10-12 individual sessions. I also meet with some adults for individual sessions for longer periods of time depending upon their psychological and emotional needs or current stressors.